Refund policy

RETURN AND REFUND POLICY

Effective Date: December 13, 2025

No Returns on Custom Orders

At 3DT STUDIO, we specialize in custom apparel printing and 3D printing services using customer-provided graphics and designs. Because each item we create is personalized specifically for you, all sales are final and we do not accept returns or exchanges on custom printed products.

Why We Don't Accept Returns:

  • Each item is custom-made with your unique graphics, photos, or designs
  • Custom printed items cannot be resold to other customers
  • Products are made-to-order specifically for you

Quality Guarantee:

While we cannot accept returns on custom items, we stand behind the quality of our work. If you receive an item with a manufacturing defect or printing error that was our fault, please contact us within 7 days of receiving your order at CS.3DTSTUDIO@gmail.com . We will review your case and, if the error was on our end, we will reprint your item at no additional cost.

Manufacturing defects include:

  • Misprinted designs due to our equipment malfunction
  • Incorrect product shipped
  • Damaged items due to our handling or packaging

What is NOT covered:

  • Design issues with customer-provided graphics (low resolution, incorrect colors, spelling errors in your design)
  • Customer's change of mind after approval
  • Incorrect size ordered by customer
  • Normal wear and tear after use

Design Approval Process:

To ensure you're happy with your custom order:

  1. Review your design proof carefully before approving production
  2. Check spelling, colors, placement, and image quality
  3. Confirm the correct product size and specifications
  4. Once you approve, we begin production and the order becomes final

Damaged or Lost Shipments:

If your package arrives damaged or goes missing during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue.

Questions?

If you have any questions about this policy, please contact us before placing your order.